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Gourmet Baskets > Customer Service > Return and Exchange Policy

Return and Exchange Policy

Because customer satisfaction is our top priority, we have created a no-hassle policy. If for any reason you are dissatisfied with the products you buy from us, we have made it easy and quick to return and/or exchange your items. We have a courteous, capable staff of customer service agents to help you with this process.

When you receive an order, we ask that thoroughly inspect it upon arrival. If you receive it by motor freight, inspect the items for damage before the carrier leaves. If you find any defects or damage, please not that on the Bill of Lading (delivery receipt).

If you follow the terms of our policy, you are eligible for a full refund. Your account will be credited once we receive the item. Restocking fees may apply, as well as additional fees if the merchandise is not received in its original packaging. The customer is responsible for return shipping costs. When we receive your returns, they will be inspected prior to credit being given. It may take one or two billing cycles for the credit to appear on your statement.

You can contact customer service or e-mail us for further instructions. Once you contact us, we will give you an RMA (Return Merchandise Authorization) number. If your order is incorrect, is damaged or defective or is missing parts, we will send you the correct item, a replacement item or replacement parts at no cost if you contact us within 30 days.

Restocking charges may apply to certain times. Certain unique or personalized items cannot be returned. To determine any fees that apply to your item, please contact us.

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